Refund Policy

1. Purpose

This Refund Policy explains our position on refunds for BHOJAN subscription fees paid to TRONSoftech for hotel, restaurant, café, and food-service billing software ("Service").

BHOJAN is a business SaaS product used for POS billing, GST invoices, KOT, inventory, and related hospitality operations.

2. No-Refund Policy

All subscription payments made to BHOJAN are non-refundable. Once a payment is made for any plan, add-on, or renewal, the amount paid will not be refunded, except in the specific case described in Section 4 (Duplicate Payment).

We encourage you to use the free trial to evaluate the Service before making any payment.

3. Free Trial

If you start a free trial, no payment is required during the trial period. When the trial ends, you must purchase a paid subscription to continue using the Service. No refund applies to trials because no subscription fee is charged for the trial itself.

4. Only Exception — Duplicate Payment

The only situation in which a refund will be issued is a duplicate payment — where the same subscription charge was processed more than once for the same outlet and term due to a technical or transaction error.

In such cases, the extra (duplicate) amount will be refunded to the original payment method after verification. The original, valid payment is retained for your active subscription.

5. Non-Refundable Items

Except for duplicate payments under Section 4, the following are not refundable under any circumstances:

• Subscription fees for any plan, whether or not the Service has been used.
• Partial months or unused days remaining on an annual plan after cancellation.
• On-site installation, custom development, data migration, or training services.
• Third-party charges (payment gateway fees, SMS/WhatsApp API costs, hardware, printers, or tablets).
• Renewal payments, including where a renewal was purchased early or by mistake.

6. Cancellation

You may choose not to renew your subscription before the end date. Cancellation stops future charges but does not entitle you to a refund for the current prepaid period.

To stop renewal or request account closure, contact us at least 7 days before your renewal date via email or WhatsApp with your outlet/hotel name and registered mobile number.

7. Duplicate Payment Refund Process

• Report the duplicate charge to our support email or WhatsApp with: Establishment name, registered mobile, and the reference/date of both payments.
• We will acknowledge your request within 2 business days and verify the duplicate transaction.
• Once confirmed, the duplicate amount is refunded to the original payment method (UPI, bank transfer, card, etc.) within 7–14 business days depending on your bank or payment provider.

8. Chargebacks & Disputes

Please contact us before initiating a chargeback with your bank. Unauthorised chargebacks for validly delivered software access may result in suspension of the account and recovery of associated costs where permitted by law.

9. Policy Updates

We may update this Refund Policy from time to time. The version on our website at the time of your payment will apply unless mandatory consumer protection law provides otherwise.

Contact Us

For questions about this policy, contact BHOJAN / TRONSoftech: hello@bhojan.net, phone +91 7558487199, or write to TRONSoftech, Kesnand, Wagholi, Maharashtra, India.