Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the BHOJAN cloud billing and point-of-sale (POS) platform ("Service") provided by TRONSoftech ("we", "us", "our"), operating under the brand name BHOJAN.

By registering for a trial, purchasing a subscription, or using the Service for your hotel, restaurant, café, cloud kitchen, bar, or food-service outlet ("Establishment"), you agree to these Terms on behalf of yourself and your Establishment.

2. Definitions

• Establishment / Hotel / Outlet — the food-service business entity using BHOJAN for billing, orders, and operations.
• Subscription — a paid or trial licence to use BHOJAN for a defined plan period (e.g. annual plan, add-ons).
• User — owners, managers, cashiers, waiters, kitchen staff, or other personnel granted login access.
• Transaction Data — bills, KOTs, menu items, taxes, payments, inventory movements, and reports generated through the Service.
• GST — Goods and Services Tax and other applicable indirect taxes in India.

3. Scope of Service

BHOJAN provides software for hospitality billing and operations, including but not limited to: GST-compliant invoicing, table and room order management, Kitchen Order Tickets (KOT), menu and rate management, discounts, split bills, payment recording, inventory tracking, multi-outlet access (where subscribed), reports, and related mobile or web interfaces.

The Service is a software tool. We do not operate your Establishment, prepare food, collect guest payments on your behalf (unless integrated with your chosen payment provider), or provide tax, legal, or accounting advice. You remain responsible for your business operations and statutory compliance.

4. Account Registration & Onboarding

• You must provide accurate business details including Establishment name, contact information, GSTIN (if applicable), and billing address.
• You are responsible for safeguarding login credentials and restricting access according to staff roles.
• You must promptly notify us of unauthorised access or suspected breach of your account.
• One subscription is generally tied to one Establishment or outlet as per your plan; multi-branch use requires an appropriate plan or add-on.

5. Subscription Plans, Fees & GST

Subscription fees are charged as per the plan, add-ons, and pricing displayed on our website or agreed quotation at the time of purchase. Prices are typically quoted per outlet per year unless stated otherwise.

Applicable GST (currently 18% on software services in India, unless law changes) is added to subscription invoices where required. You are responsible for paying all fees and taxes associated with your subscription.

Renewal fees are due before or on the subscription end date to avoid interruption. We may suspend access for overdue payments after reasonable notice.

Free trials, promotional discounts, and add-ons (e.g. multi-branch, premium modules) are subject to the terms stated at signup or on the invoice.

6. Your Responsibilities

• Configure menu items, tax rates (CGST/SGST/IGST), HSN/SAC codes, and bill formats correctly for your Establishment.
• Ensure bills, KOTs, and reports reflect actual sales and comply with FSSAI, local municipal, and tax regulations applicable to your business.
• Maintain backups of critical business records where required by law; while we take reasonable care, you should export or retain records as needed for audits.
• Use the Service only for lawful hospitality and food-service billing purposes.
• Obtain necessary consents from staff and guests where you collect personal data through the Service.

7. Acceptable Use

You must not misuse the Service, including: attempting to bypass security, reverse engineer the software, resell access without authorisation, upload malware, use the platform for fraudulent billing, or overload our systems.

We may suspend or terminate access for violation of these Terms, illegal activity, or actions that harm other customers or our infrastructure.

8. Intellectual Property

BHOJAN software, branding, documentation, and updates are owned by TRONSoftech or its licensors. Your subscription grants a limited, non-exclusive, non-transferable right to use the Service for your Establishment during the active subscription period.

You retain ownership of your Transaction Data and business content (menus, logos uploaded by you, customer records you enter). You grant us a licence to host, process, and back up such data solely to provide and improve the Service.

9. Third-Party Services

The Service may integrate with or run alongside third-party products such as payment gateways, SMS/WhatsApp providers, printers, weighing scales, or Android devices. Those services are governed by their own terms. We are not liable for third-party outages, hardware failures, or payment disputes between you and your guests or banks.

10. Service Availability & Support

We aim for high availability of our cloud platform but do not guarantee uninterrupted access. Scheduled maintenance, internet outages, or force majeure events may cause temporary downtime.

Support is provided through email, phone, and WhatsApp during business hours as communicated on our website. On-site hardware support is not included unless separately agreed.

11. Limitation of Liability

To the maximum extent permitted by Indian law, we are not liable for indirect, incidental, or consequential losses including lost profits, tax penalties arising from your misconfiguration, or guest payment disputes.

Our total liability for any claim relating to the Service in a subscription year shall not exceed the subscription fees paid by you for that Establishment in the twelve (12) months preceding the claim.

Nothing in these Terms limits liability that cannot be excluded under applicable law.

12. Indemnity

You agree to indemnify and hold harmless TRONSoftech from claims, fines, or damages arising from your misuse of the Service, incorrect tax configuration, violation of food-safety or hospitality regulations, or infringement of third-party rights through content you upload.

13. Termination

You may stop using the Service by not renewing your subscription. We may terminate or suspend access for breach of Terms, non-payment, or legal requirement.

Upon termination, your right to access the Service ends. We may retain or delete data per our Privacy Policy and legal obligations. Export your reports before expiry where possible.

14. Changes to Terms

We may update these Terms from time to time. Material changes will be posted on our website with an updated effective date. Continued use after changes constitutes acceptance.

15. Governing Law & Disputes

These Terms are governed by the laws of India. Courts at Pune, Maharashtra shall have exclusive jurisdiction, subject to applicable consumer protection laws that may provide otherwise for eligible complainants.

Contact Us

For questions about this policy, contact BHOJAN / TRONSoftech: hello@bhojan.net, phone +91 7558487199, or write to TRONSoftech, Kesnand, Wagholi, Maharashtra, India.